User Data Deletion Instructions

1. Contact the MILL customer accounts team

Email the address below with the subject WhatsApp data deletion / access revocation, or phone the team and ask for help with WhatsApp document access. These are the company's contact details configured in MILL.

If you have lost access to your WhatsApp number, use email or phone. Sending a document command or deleting your WhatsApp chat does not submit a deletion request to MILL.

2. Tell us what you want changed

• Your name and customer or business name.
• Your customer account reference, if known.
• The WhatsApp number concerned, including its country code.
• Whether you want to revoke access, remove the number-to-account association, delete related WhatsApp integration data, or correct an incorrect association.
• A contact method where MILL can reach you about the request.

Provide only what is needed to identify the association. Do not send passwords, one-time codes or payment-card details. MILL may request further verification of your identity and authority over the customer account before making changes.

3. Verification and handling

After verification, the customer accounts team can arrange revocation of document access and review the requested removal of the association and related integration information. This can include the WhatsApp number link, verification details, incoming request text, message identifiers and processing records held by MILL.

Some information may need to be retained for security, audit, dispute or legal reasons. Ask the team to confirm what has been revoked or deleted, what must be retained and why, and the expected handling time for your request. If you need an update, follow up using the same contact route. There is no automatic deletion or guaranteed completion period stated on this page.

What this request does not delete

Revoking WhatsApp access or deleting integration data does not automatically delete invoices, returns, statements, customer ledgers, payments or other accounting and business records. Those records may have to be retained for accounting, tax, audit, dispute resolution or other legal requirements. Any correction to them follows MILL's normal business-record process.

Revocation does not recall documents already delivered, remove copies you have saved or forwarded, or delete your WhatsApp account. Information held independently by WhatsApp / Meta is subject to its own policies and request processes.