MILL Customer Documents Terms of Service

Verified customer access

Access is linked to a verified customer WhatsApp number with the customer's permission. You must be the customer or have authority to act for that customer account. Requests must come from the number associated with the account, and the association must remain active.

Tell MILL if your number changes, is transferred to someone else, or is no longer secure. MILL may require verification before activating, changing or restoring an association.

Use the service for your own documents

You must not attempt to access another customer's information, impersonate a customer, bypass verification or access restrictions, or interfere with the service. Keep your device, WhatsApp account and received documents secure. Only share documents where you have authority to do so.

Underlying business records

Documents supplied through WhatsApp reflect the information recorded in MILL when they are generated. Document and account information remains governed by the underlying business records and applicable business arrangements. A WhatsApp request or copy does not amend an invoice, return, payment, account balance or payment obligation.

Raise discrepancies with the MILL customer accounts team. Corrections must follow the normal business-record process. Keep the document number and relevant date available when asking for assistance.

Availability and interruptions

Availability may be interrupted by maintenance, connectivity, system faults, WhatsApp / Meta service changes or other operational issues. Replies or documents may be delayed or unavailable. Contact MILL through the details below when you need assistance obtaining documents or resolving an account query.

Revocation and ending access

You can ask MILL to revoke your WhatsApp document access at any time. MILL may also suspend or revoke access where verification is no longer valid, the number changes, misuse is suspected, or access is no longer authorised. Revocation ends future document access through that association; it does not cancel transactions or delete underlying business records.

See the Privacy Policy for information handling and the User Data Deletion Instructions to request revocation or removal of related WhatsApp integration data.